IMPORTANT NOTICE:
The University of Lille 1 is closed from July 29 to August 20, 2017. User support will be disrupted during that time due to reduced staff. We apologize for the inconvenience this may cause.

ICARE User Satisfaction Inquiry

Dear Users,

Your feedback is very important to us. Please spend a few minutes to answer the following questionnaire.
We thank you for your contribution.

Geneviève Sèze, President of the Users Committee
Bernard Legras, Chief Scientist
Jacques Descloitres, Head of the Data and Services Center

If you encounter any problem with this questionnaire, please contact us at contact@icare.univ-lille1.fr



Your profile

The following three fields are optional - This questionnaire may remain anonymous
First name
Last Name
E-mail


Your current situation:
Faculty or Research Scientist
Research IT Staff
Student
Consultant
Other


Domain of interest:

Please describe your research activities in a few words


Your activities at ICARE:

Please describe the scope of your activities for which you require(d) ICARE services


Are you a member of a Science Team of one of the current space missions supported by CNES ?
Yes
No


Are you associated with a project sponsored by the Users Committee (i.e. through a formal proposal submittal) ?
Yes
No



Your use of ICARE services


Data sets:

Please enter the list of data sets you use on a regular basis from the ICARE archive


How do you most often access ICARE data sets ?
Web access (archive browsing interface http://www.icare.univ-lille1.fr/archive)
Data search and order (search and order interface http://www.icare.univ-lille1.fr/order)
FTP access (ftp://ftp.icare.univ-lille1.fr)
SSH access (ICARE computing services on access.icare.univ-lille1.fr)
Through a middleman
Other

Did you ever benefit from any specific development support from ICARE ?

Yes
No

Did you ever benefit from any specific data processing from ICARE ?

Yes
No

Have you ever requested ICARE to host data sets you provided or third-party data sets ?

Yes
No



Your evaluation of ICARE services

Registration and data access procedure:

Very easy
Easy
Difficult
Very difficult
N/A
More comments (optional)


Finding data on the ICARE website is:

Very easy
Easy
Difficult
Very difficult
N/A
More comments (optional)


Downloading data from ICARE is:

Very fast
Fast
Slow
Very slow
N/A
More comments (optional)


Finding information about data sets distributed by ICARE is:

Very easy
Easy
Difficult
Very difficult
N/A
More comments (optional)


ICARE users support (i.e. contact@icare.univ-lille1.fr) is:

Very responsive
Responsive
Rather not responsive
Not responsive at all
I never used it
More comments (optional)


Technical response from ICARE users services to your specific problems is usually:

Very satisfactory
Satisfactory
Rather not satisfactory
Not satisfactory at all
I never used it
More comments (optional)


Your experience with ICARE computing services ("access" server) is:

Very satisfactory
Satisfactory
Rather not satisfactory
Not satisfactory at all
I never used it
More comments, including suggestions of possible improvements (optional)


The ICARE Multi-sensor Data Visualization and Analysis Tool (http://www.icare.univ-lille1.fr/browse) is:

Very good
Good
Bad
Very bad
I never used it
More comments, including suggestions of possible improvements (optional)


The ICARE on-line catalogue (http://www.icare.univ-lille1.fr/catalogue) is:

Very good
Good
Bad
Very bad
I never used it
More comments, including suggestions of possible improvements (optional)


The ICARE archive browsing interface (http://www.icare.univ-lille1.fr/archive) is:

Very good
Good
Bad
Very bad
I never used it
More comments, including suggestions of possible improvements (optional)


The ICARE search and order interface (http://www.icare.univ-lille1.fr/order) is:

Very good
Good
Bad
Very bad
I never used it
More comments, including suggestions of possible improvements (optional)


The tools page on the ICARE web site (http://www.icare.univ-lille1.fr/tools) is:

Very useful
Useful
Not really useful
Useless
I never used it
More comments, including what tools you would like ICARE to make available (optional)


Have you ever used any of the software tools available on that page ?
Yes
No


ICARE\'s Wiki (http://www.icare.univ-lille1.fr/wiki) is:

Very good
Good
Bad
Very bad
I never used it
More comments, including suggestions of possible improvements (optional)


How often do you use ICARE services ?

Several times a day
Several times a month
Several times a year
Very occasionally


What interface(s), service(s), or page(s) from the ICARE web site do you find most useful ? (please list most useful first)







Prospective

In your opinion, what are ICARE\'s main strengths and weaknesses, and in which areas would you like to see improvements ?




What new data sets would you like to find at ICARE ?



Do you have any suggestions for service extensions or new services ?




If you are a user of other data centers, which ones (and which specific services) would you recommend as a model for ICARE ?